Website Accessibility Services for UK Businesses
Make your website easier to use for more people, including visitors with disabilities.
Your website should help people find information, understand your services and contact your business.
But not everyone uses a website in the same way.
Some visitors use a keyboard instead of a mouse. Others rely on screen readers, need larger text, have difficulty distinguishing certain colours or find complicated forms difficult to complete.
If your website hasn't been designed with these needs in mind, some visitors may struggle to use it.
At DOT IT, we help UK businesses identify and improve website accessibility issues.
We review how websites are designed and developed, looking at areas such as navigation, text readability, forms, images, keyboard interaction and compatibility with assistive technologies.
Whether you have an existing website that needs improvements or you're planning a redesign, we can help you take a more considered approach to accessibility.
Need help improving your website's accessibility?
What Is Website Accessibility?
Website accessibility means designing and developing websites so that people with different abilities can use them.
This includes people with visual, hearing, physical and cognitive disabilities.
It also includes people who use assistive technologies or alternative ways of interacting with websites.
For example, someone may navigate your website using only a keyboard.
Another visitor may use a screen reader that announces the content and controls on a page.
Someone with low vision may enlarge text or use different display settings.
A person with a motor disability may find small buttons or complicated interactions difficult to use.
Accessible website design considers these different needs.
The aim is to make important content and functionality available to as many people as reasonably possible.
Accessibility is not simply about adding a plugin or changing a few colours.
It involves how a website is structured, written, designed, developed and tested.
Why Website Accessibility Matters
Your website may be an important way for customers to learn about your business.
If some visitors cannot navigate your pages, complete a form or understand the content, they may be unable to access your services.
Improving accessibility can help address those barriers.
Make Information Easier to Access
Clear headings, readable text and organised content can help visitors understand your website.
Improve Navigation
Accessible navigation helps people move between pages using different input methods.
Make Forms Easier to Complete
Clear labels, instructions and error messages can make forms more usable.
Support Assistive Technologies
Appropriate website structure and code can help screen readers and other technologies interpret content.
Improve the Experience Across Devices
Accessibility considerations can also support more practical mobile and responsive layouts.
Address Relevant Accessibility Requirements
Some organisations have specific accessibility obligations. The requirements depend on the type of organisation, services provided and applicable legislation. We can help with technical website improvements, although legal compliance advice should come from a suitably qualified professional.
Our Website Accessibility Services
We help businesses review and improve different aspects of website accessibility.
Website Accessibility Reviews
We assess relevant pages and functionality to identify potential accessibility barriers.
WCAG Accessibility Improvements
We can help address issues relating to recognised Web Content Accessibility Guidelines.
Accessible Website Design
We consider accessibility when planning layouts, navigation, forms and other website elements.
WordPress Accessibility Improvements
We can review WordPress themes, page layouts, plugins and relevant accessibility issues.
Shopify Accessibility Improvements
We can assess accessibility issues affecting Shopify themes, product pages, navigation and other supported storefront elements.
Website Accessibility Fixes
We can discuss targeted improvements for identified problems.
Keyboard Navigation Improvements
We review whether important website functionality can be operated using a keyboard.
Form Accessibility
We can improve labels, instructions, focus behaviour and error handling where supported.
Accessibility Testing Support
We can discuss appropriate testing approaches, including automated checks and manual review.
Ongoing Accessibility Improvements
Accessibility may need further attention as your website changes. We can discuss ongoing support separately.
Website Accessibility Audits and Reviews
If you're unsure whether your website has accessibility problems, a review is a useful starting point.
An accessibility review looks at how people interact with the website and whether common barriers exist.
The scope can vary depending on the size and complexity of your website.
For example, a small business website with five pages has different testing requirements from a large ecommerce store with product filters, account features and checkout functionality.
We can review representative pages and important user journeys.
Page Structure
We look at headings, content organisation and relevant HTML structure.
Navigation
We review menus, links and other navigation elements.
Keyboard Accessibility
We check whether important functions can be accessed and operated using a keyboard.
Colour Contrast
We assess relevant text and interface contrast issues.
Images
We review whether informative images have suitable text alternatives.
Forms
We consider labels, instructions and error messages.
Interactive Components
We assess relevant menus, dialogs, accordions and other controls.
Responsive Layouts
We consider accessibility issues that may appear at different screen sizes or zoom levels.
Screen Reader Considerations
Where included in the agreed scope, we review important interactions using appropriate assistive technology.
After reviewing the website, we can explain the issues identified and discuss suitable improvements.
WCAG Accessibility Improvements
The Web Content Accessibility Guidelines, commonly known as WCAG, provide internationally recognised recommendations for making web content more accessible.
They are developed by the World Wide Web Consortium through its Web Accessibility Initiative.
WCAG organises accessibility requirements around four principles.
1. Perceivable
Information and interface elements should be presented in ways that users can perceive. This includes appropriate text alternatives, readable content and sufficient contrast.
2. Operable
People should be able to operate website navigation and functionality. This includes keyboard access and appropriate focus behaviour.
3. Understandable
Content and website interactions should be understandable. This includes clear instructions, predictable navigation and helpful form error messages.
4. Robust
Website content should be developed so that different browsers and assistive technologies can interpret it reliably.
WCAG includes different conformance levels: A, AA and AAA.
Many accessibility projects use WCAG Level AA as a target, although the applicable requirements depend on the organisation and context.
We can discuss technical improvements against an agreed WCAG version and conformance target.
A website should not be described as fully WCAG compliant without appropriate evaluation of the relevant requirements and scope.
Keyboard Navigation Accessibility
Not everyone uses a mouse to navigate websites.
Some people use keyboards or assistive devices that rely on keyboard-style interaction.
Important website functionality should be accessible without requiring a mouse.
We can review common issues such as:
Inaccessible Menus
Navigation menus should be operable using supported keyboard interactions.
Missing Focus Indicators
Users need to understand which interactive element currently has keyboard focus.
Incorrect Focus Order
Focus should move through the page in a logical sequence.
Keyboard Traps
Visitors should not become stuck inside an interactive component.
Inaccessible Buttons
Buttons and other controls should support appropriate keyboard interaction.
Dialogs and Popups
Where used, dialogs should manage focus appropriately.
Skip Navigation Options
Skip links can help keyboard users bypass repeated navigation and reach main content.
These details may not be obvious when testing a website with a mouse.
That's why keyboard testing is an important part of accessibility work.
Screen Reader Accessibility
Screen readers help people access digital content by announcing information and interface elements.
For a screen reader to interpret a website effectively, the underlying structure and accessible names need to make sense.
A page can look visually correct while still being difficult to understand through assistive technology.
We can review relevant issues involving:
Review Areas
- Heading structure
- Navigation landmarks
- Form labels
- Button names
- Link descriptions
- Image alternatives
- Status messages
- Interactive components
- Appropriate semantic HTML
Meaningful Headings
Headings should explain the structure of the page.
Descriptive Links
Links should make sense when read in context.
Form Labels
Input fields should have appropriate labels that identify their purpose.
Accessible Buttons
Buttons should communicate their function.
Dynamic Content
Important updates may need to be announced appropriately.
Automated testing alone cannot determine whether every screen reader interaction is understandable.
Manual evaluation is important for assessing real usability.
Website Colour Contrast and Readability
Your website's colours and typography affect how easily visitors can read and understand content.
Some colour combinations may look attractive but provide insufficient contrast.
For example, light grey text on a white background may be difficult to read.
We can review relevant contrast issues and discuss suitable adjustments.
Text Contrast
Normal text generally requires a contrast ratio of at least 4.5:1 under WCAG AA, with certain exceptions.
Large Text
Qualifying large text generally requires a contrast ratio of at least 3:1 under WCAG AA.
Interface Components
Relevant visual information needed to identify interface components may also have contrast requirements.
Colour Alone
Important information should not depend only on colour. For example, an error message should not rely solely on a red border to communicate a problem.
Readable Typography
Font choices, spacing and layout can affect readability.
Text Resizing
Content should remain usable when visitors enlarge text within the applicable accessibility requirements.
We consider these factors alongside your existing brand identity.
Accessible Website Forms
Contact forms, booking forms and enquiry forms are important parts of many business websites.
If visitors cannot understand or complete them, they may be unable to contact your business.
We can review form accessibility issues.
Clear Field Labels
Each input should have an appropriate label.
Helpful Instructions
Visitors should understand what information is required.
Required Fields
Required information should be communicated clearly.
Error Identification
If a visitor makes a mistake, the form should explain the problem.
Error Suggestions
Where appropriate, error messages should help visitors correct their input.
Keyboard Navigation
Fields and controls should be accessible using a keyboard.
Focus Management
Focus behaviour should support users as they move through the form.
Confirmation Messages
Successful submissions should be communicated clearly.
We can discuss improvements to existing forms or consider accessibility during new form development.
Accessible Images, Videos and Media
Images and media can help explain your business.
However, important information should not become inaccessible to people who cannot see or hear the content.
Alternative Text for Images
Informative images should have suitable text alternatives. The description should reflect the image's purpose in context.
Decorative Images
Images that do not communicate meaningful information may need different treatment.
Video Captions
Videos containing relevant spoken information may require captions.
Transcripts
Transcripts can make audio information available in written form.
Media Controls
Controls should be accessible and practical to use.
Avoiding Unnecessary Autoplay
Automatically playing media can create usability and accessibility problems.
The appropriate approach depends on the content and relevant accessibility requirements.
WordPress Website Accessibility Services
WordPress websites can be made more accessible, but the result depends on the theme, plugins, content and development approach.
Some accessibility issues come from the underlying theme.
Others come from page builders, custom components or content added over time.
We can review:
Review Areas
- WordPress themes
- Elementor layouts
- Navigation menus
- Contact forms
- Heading structures
- Image alternatives
- Colour contrast
- Interactive components
- Plugin-related accessibility issues
- Responsive layouts
Elementor Accessibility
If your website uses Elementor, we can review relevant page layouts and widgets.
Some issues may be addressed through configuration or content changes.
Others may require custom development or replacing a component.
WordPress Plugin Limitations
Third-party plugins may introduce accessibility problems that cannot always be fixed through the website's design settings.
We can discuss suitable alternatives or available technical approaches.
Shopify Website Accessibility Services
Shopify stores include interactive elements that customers need to use when shopping.
These may include product variants, filters, cart controls and checkout features.
We can review accessibility issues affecting supported storefront areas.
Product Pages
Product information, variants and purchase controls should be understandable and operable.
Collection Pages
Navigation and filtering features should be practical to use.
Mobile Shopping
Important interactions should work at different screen sizes.
Theme Accessibility
We can review relevant issues within the Shopify theme.
Apps and Third-Party Features
Some applications introduce interface components with their own accessibility limitations.
Checkout Accessibility
Shopify controls important parts of its checkout environment. Available customisation and remediation options depend on the platform and store plan.
We'll explain which issues can be addressed within the agreed scope.
Website Accessibility During a Redesign
If you're already planning to redesign your website, it's a good opportunity to consider accessibility from the beginning.
Addressing accessibility during design and development can be more practical than correcting avoidable problems after launch.
We consider:
Page Layouts
Information should be organised logically.
Navigation
Menus and links should be accessible.
Typography
Text should remain readable.
Colour Choices
Relevant contrast requirements should be considered.
Forms
Labels, instructions and error handling should be planned appropriately.
Interactive Elements
Buttons, menus and other components should support suitable interaction methods.
Responsive Design
Layouts should remain usable across relevant screen sizes and zoom settings.
Testing
Accessibility should be reviewed during development, not only at the end.
We can discuss accessibility requirements as part of a new website or redesign project.
Website Accessibility and UK Legal Requirements
Website accessibility can have legal implications in the UK.
However, requirements differ depending on the organisation and the services it provides.
Equality Act 2010
The Equality Act 2010 is relevant to accessibility and reasonable adjustments for service providers in Great Britain. How its requirements apply depends on the circumstances.
Public Sector Websites
Certain public sector organisations are subject to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. These include specific accessibility requirements and obligations relating to accessibility statements, subject to applicable exemptions and exceptions.
Private Businesses
Private businesses should not assume that the public sector website regulations apply to them in exactly the same way. However, they may still have accessibility-related obligations under applicable equality legislation.
WCAG and Legal Compliance
WCAG provides technical accessibility guidance. Meeting a particular WCAG target and satisfying all applicable legal obligations are not necessarily the same thing.
At DOT IT, we help with website design, development and technical accessibility improvements.
We do not provide legal certification or legal advice.
If your organisation needs a formal legal assessment, you should consult an appropriately qualified adviser.
Can an Accessibility Plugin Fix Everything?
No.
Accessibility plugins and automated tools may help identify certain issues or provide useful features.
However, they cannot automatically resolve every accessibility problem.
For example, a tool may detect that an image is missing alternative text.
But it cannot always determine what the most meaningful description should be.
Similarly, automated tools may identify some form or colour contrast problems without fully assessing whether a website is understandable and practical to use.
Other issues require manual review.
These may include:
- Logical keyboard navigation
- Meaningful content order
- Screen reader usability
- Clear instructions
- Appropriate focus management
- Complex interactive components
Accessibility requires attention to the website itself.
An overlay or toolbar should not be treated as proof that a website meets WCAG requirements.
Website Accessibility Testing
Testing helps identify problems that may not be obvious during ordinary browsing.
Different testing methods provide different information.
Automated Accessibility Checks
Automated tools can identify certain technical issues. These may include missing accessible names, some contrast problems and particular markup errors.
Keyboard Testing
Manual keyboard testing helps identify navigation and interaction problems.
Screen Reader Testing
Screen reader testing can help assess how important content and controls are announced.
Responsive and Zoom Testing
Testing at different screen sizes and zoom levels can reveal layout and interaction issues.
Form Testing
Forms should be reviewed for labels, instructions, errors and confirmation behaviour.
Manual Review
Human evaluation is important for issues that automated tools cannot reliably assess.
The appropriate testing scope depends on the website, accessibility target and agreed requirements.
How Much Do Website Accessibility Services Cost in the UK?
The cost depends on the size of your website, the accessibility issues identified and the level of testing or development required.
A small business website with a few straightforward problems will have different requirements from a large ecommerce website with complex functionality.
Factors that affect the cost include:
- Number of pages
- Website platform
- Existing theme or framework
- Number of interactive components
- Forms and integrations
- Ecommerce functionality
- Accessibility testing scope
- Agreed WCAG target
- Technical complexity
- Remediation requirements
At DOT IT, website accessibility projects are quoted according to their requirements.
We can discuss an initial review, targeted improvements or accessibility work as part of a broader website redesign.
Third-party testing, specialist assessments and other external costs are separate unless included in the agreed quotation.
Ongoing support is quoted separately.
Our Website Accessibility Improvement Process
We follow a structured approach based on the website and agreed scope.
Understand Your Requirements
We discuss your website, existing accessibility concerns and the improvements you're looking for.
Agree on the Review Scope
We identify relevant pages, functionality and any accessibility target.
Review the Website
We assess the agreed areas using suitable testing methods.
Identify Issues
We document relevant accessibility barriers and explain their impact.
Recommend Improvements
We discuss suitable fixes and any platform-related limitations.
Implement Agreed Changes
We carry out the development improvements included in the project scope.
Retest Relevant Issues
We review the corrected areas to check whether the identified problems have been addressed.
Discuss Ongoing Requirements
If additional testing or improvements are needed, we explain the available options.
A targeted review does not establish that an entire website conforms to WCAG.
The conclusions depend on the scope and testing performed.
Why Choose DOT IT for Website Accessibility Improvements?
We Focus on Practical Accessibility Issues
We look at barriers that can make websites difficult to use.
Design and Development Experience
We consider both the visual presentation and underlying functionality.
Support Across Different Platforms
We work with WordPress, Shopify, Wix, Webflow, Framer and custom website technologies.
Clear Explanations
We explain identified issues and recommended changes without unnecessary jargon.
Accessibility During Redesigns
We can discuss accessibility alongside broader website design improvements.
Honest About Limitations
Some problems involve third-party tools or platform-controlled functionality. We'll explain relevant limitations rather than promise fixes that aren't technically available.
Support for Further Improvements
Accessibility may need attention as content and functionality change. We can discuss ongoing work separately.
What Our Clients Say
Hear from businesses that trust DOT IT to power their growth.
Sayyid Aliraza Naqvi
Website, Branding
Gazi Varteji
Website Design, Devlopment
Thanushan
UI/UX, Web Devlopment
Leah Zimmerman
Website Devlopment
Robert
Website Devlopment
Kelly Roberts
Website + Lead Genration
Samrendra Srivastava
Video Creation
Sayyid Aliraza Naqvi
Website, Branding
Gazi Varteji
Website Design, Devlopment
Thanushan
UI/UX, Web Devlopment
Leah Zimmerman
Website Devlopment
Robert
Website Devlopment
Kelly Roberts
Website + Lead Genration
Samrendra Srivastava
Video Creation
Sayyid Aliraza Naqvi
Website, Branding
Gazi Varteji
Website Design, Devlopment
Thanushan
UI/UX, Web Devlopment
Leah Zimmerman
Website Devlopment
Robert
Website Devlopment
Kelly Roberts
Website + Lead Genration
Samrendra Srivastava
Video Creation
Frequently Asked Questions About Website Accessibility
Make Your Website Easier to Use
If your website has accessibility problems or you're planning improvements, we can help you understand the options.
Tell us your website address and any issues you're aware of.
We'll discuss the appropriate review scope and the technical improvements that may be needed.
Website accessibility reviews, WCAG-related improvements and accessible website development for UK businesses.